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Putting Apollo’s Vision into Practice: Shift Supervisor Kennedy’s Quick Response Saves a Life

All of us have seen Apollo’s vision statement. This focuses on our company’s intention to deliver quality security services and to create an environment where our employees will be proud to work. The recent actions of one of our staff officers, Shift Supervisor Maureen Kennedy, both delivered on that promise and -- through her professional handling of an emergency medical situation -- made us all proud to be working alongside her as fellow Apollo employees.

The circumstances of Ms. Kennedy’s highly acclaimed actions are as follows: It was approximately 1203 on a Tuesday afternoon when the call came into the Security Office at the large Massachusetts corporation where she works as a Shift Supervisor. A company employee was not feeling well, and medical attention was requested. While EMS was being notified and an ambulance was being dispatched, Ms. Kennedy hurried to the location of the incident. As she approached, other people nearby started calling out to her that time was of the essence, because the stricken employee had lost consciousness.

Upon arrival, Maureen found the female employee on the ground being cradled by a co-worker. Quickly assessing the scene, Shift Supervisor Kennedy confirmed that the employee was unresponsive, not breathing, and had a very weak pulse.

Ms. Kennedy immediately took command of the scene. Retaining the calm and cool demeanor for which she is known, Ms. Kennedy informed the security office to alert the chain of command about the victim’s status. Meanwhile she tilted the employee’s head back and began applying CPR. This strategy worked, and the victim began breathing again and shortly thereafter regained consciousness.

Ms. Kennedy then gently rolled the victim onto her side and covered her with a jacket. She also pressed upon the Security Office the importance of urging the EMS ambulance to speed up its arrival. Her new patient was obviously in trouble. As if on queue, the employee once more lost consciousness and again stopped breathing.

Not willing to see her efforts go in vain, Ms. Kennedy rolled the victim back onto her back and once more initiated CPR. Upon freeing the air ways and again inducing breathing, her charge regained consciousness, just in time to be received by the welcomed hands of a trained EMS ambulance crew.

Without Ms. Kennedy’s quick thinking and even quicker response, it is likely that this employee would have been lost. Following procedures they had learned to the letter, the entire Apollo security offices is to be commended for alerting the emergency services in a timely fashion and for keeping both their Apollo and the corporate chain of command informed in a timely fashion. In particular, Staff Supervisor Kennedy’s application of the training procedures she received, including CPR and the other basics of medical first aid, is to be commended. She made us proud that day to be part of the Apollo team.

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